The North Texas Tollway Authority has selected TollPlus to design, implement and maintain its new Back-Office Toll Collection System.
NTTA says the new system will process all transponder-based and license-plate based toll transactions on its network and the other toll facilities in the region, as well as transponder-based parking at DFW International Airport and Dallas Love Field.
NTTA’s network, which stretches to more than 1,000 miles (1,600km) of roadway including Dallas North Tollway, President George Bush Turnpike, Sam Rayburn Tollway, Chisholm Trail Parkway, Addison Airport Toll Tunnel, Mountain Creek Lake Bridge, Lewisville Lake Toll Bridge and the 360 Tollway.
NTTA adds that it is focused on delivering exceptional service to its customers and meeting the increasing mobility demands of the region. With a responsive and resilient new Back-Office Toll Collection System, NTTA will be able to handle more than six million transactions per day, roughly twice the volume handled today and that this new Back-Office Toll Collection System will allow NTTA to meet the demands of today, and handle projected transaction growth over the next 10 years.
TollPlus will be responsible for providing project planning, design and testing, transition, data migration and installation of the new Back-Office Toll Collection System, as well as post-implementation services and maintenance. As a subsidiary of world-leading road concessionaire, VINCI Highways, TollPlus will use its global market expertise to deliver a robust tolling solution.
“After an intensive 18-month procurement process, which included a four-week proof of concept phase, we are pleased to select TollPlus to replace NTTA’s existing legacy back-office toll collection system. During the proof of concept, NTTA spent more than 80 hours reviewing the TollPlus Back-Office system, including 50 functional areas as well as assessing overall technology, architecture, and security components,” said James Hofmann, Deputy Executive Director of NTTA. “NTTA looks forward to working with TollPlus to implement a system that will further enhance our ability to provide exemplary customer service, offer new payment options, create efficiencies and improve internal business operations.”
Sabu Stephen, Director of Information Technology of NTTA, added, “After a rigorous selection process, we are pleased to select TollPlus to provide us with their Back-Office Toll Collection System. The system is built on highly scalable and secure architecture. During the proof of concept phase, their system processed our current transaction volume in record time.”
Suresh Kakarla, CEO of TollPlus, said, “TollPlus will make the most of its in-depth experience to bring NTTA’s Back Office System to the next level, facilitating the flow of information and easing the management of complex transactions. Together with VINCI Highways, our ambition is to allow NTTA to serve an ever-expanding community of drivers with an always improving and personalized customer experience. We are excited and honored to collaborate with NTTA’s team in providing best-in-class solutions for toll road users in North Texas.”
Furthermore, Jérôme Lejeune, Executive Director ETC of VINCI Highways, commented, “VINCI Highways is gaining strong momentum in the United States tolling market. Our new contract with NTTA marks our third win in Texas during the last 12 months, after our commercial successes with CTRMA, NETRMA and Pharr International Bridge. We look forward to making our cooperation with NTTA a shining success on which we will build to strengthen our leadership on the tolling services sector even more in the near future.”