TfL launches new Oyster Card app | Smart Highways Magazine: Industry News

TfL launches new Oyster Card app

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London’s Oyster card users can now check their pay as you go balance and top up their card with just a few quick taps of their smartphone after Transport for London launched a new app.

The new app, which was designed by TfL and developed by Cubic Transportation Systems enables customers to use their smartphone to quickly add pay as you go credit or Travelcards to their Oyster card. These can then be added after 30 minutes by simply touching the Oyster card on the yellow card reader at any Tube or rail station, tram stop or River Bus pier as part of a journey.

TfL adds that later this year, customers will be able to collect their top up by touching their Oyster card on the yellow card readers on any of London’s 9,000 buses.

The app also enables customers to view the last eight weeks of their journey history, check how much pay as you go credit they have on their Oyster card and provides, for the first time, a ‘low balance’ alert direct to their phone to help ensure they have enough pay as you go credit before they travel. Additional functionality will be added, including the ability to apply for refunds for incomplete journeys.

In order to use the new TfL app, customers need to have an Oyster online account, which can be set up in a few minutes directly within the app or by visiting As well offering access to the new app, having an Oyster online account gives access to email updates on service changes on their regular route and protects their Oyster card against any loss or theft.

Sadiq Khan, Mayor of London, said, “London continues to lead the way using new technology to improve our transport network, and I’m delighted that our new app will make topping up your Oyster card much easier and more convenient. We’ve all had to top up our Oyster card when we’re in a rush or queue at a ticket machine, so being able to add money quickly using your phone will make a real difference to busy commuters.

“As we continue to build a world-class, affordable transport network across our city, we will make sure we utilise the very latest technology to improve the experience for every passenger.”

Roger Crow, Executive Vice President and Managing Director, Europe, Cubic Transportation Systems, said, “This project exemplifies our strong partnership with TfL to innovate and deliver solutions that benefit the ultimate end user – TfL’s customers. This important step forward utilizes Cubic’s leading-edge technology and builds on the mobile ticketing solutions we have developed for our US and German customers.”


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