The Vodafone Business and IBM venture has announced it has signed an eight-year deal with National Express, a leading UK-based transport provider with services in eight countries.
The agreement covers the provision of cloud and digital services that will underpin National Express’ ‘digital first’ approach; to use the latest technologies to raise customer and safety standards, drive efficiencies and grow its business.
Vodafone said that through the partnership they hope to offer customers straightforward access to the technologies needed to integrate multiple clouds and prepare for the next wave of transformation enabled by 5G, artificial intelligence (AI), edge computing and software defined networking (SDN).
Under the agreement, the Vodafone Business and IBM venture will first modernise National Express’ IT estate by moving to IBM Cloud and implementing a hybrid cloud strategy, building on the existing connectivity services provided by Vodafone Business. This intends to enable National Express to effectively manage multiple clouds in different locations and from different vendors; and to seamlessly scale up and down to support usage spikes. Additional security and risk management will be added to protect the transport operator’s technology infrastructure and provide greater resilience.
This activity will lay the foundation for future innovation and enable National Express to speed the development of new customer-focused innovations – such as personalised passenger experiences, flexible payment options and always-connected vehicles.
Debbie O’Shea, Group Chief Information Officer for National Express said, “Working with the new Vodafone Business and IBM venture forms part of our continued investment in technology to better support our strategic ambitions. This partnership enables us to move to a cloud environment giving us a future-proofed platform with increased flexibility that will better support our business. It also will provide access to emerging and innovative new technologies.”