A new survey suggests younger business travellers are “driving technological change” as consumer travel habits continue to impact the business travel experience and corporate travel policy.
The study by GBTA Global Business Traveler Sentiment Index with American Express spoke to 405 UK business travellers to examine satisfaction with all aspects of business travel, and pinpoint the use of technological innovation.
The research found that just over half of company travel policies now allow use of ride share services, which the report suggests means many companies have ensured their policy reflects the new providers and technologies available. Over the next three months, just over one-in-ten (11%) UK business travellers think they will increase their use of ride share services, such as Uber and Lyft. It says this is primarily driven by younger travellers – with more than a quarter (28%) of millennials saying they will increase their use of ride share services. None of those over the age of 55 surveyed have plans to increase usage.
Home sharing usage is not yet as widespread as other shared services. Just 28% of company travel policies allow home sharing services, such as Airbnb and HomeAway to be used. However, almost one in ten respondents (9%) think they will imminently increase their use of home share services. The age divide is, again, evident with 22% of Millennials saying they will do so, compared to only 1% of those over 55 years old.