The European Emergency Number Association has announced the forthcoming launch of the “Certificate of Quality Standard for providers of Third Party Service (TPS) eCall”.
SBD’s Telematics News reports that EENA has developed this Standard to maximise the quality of TPS eCall services for European citizens. The programme will allow for the first time TPS eCall providers to benchmark themselves against a Standard which is specific to their mission. It will focus on working procedures and operational issues, such as personnel training, adherence to quality principles and documentation processes and procedures.
It says the ‘Certificate of Quality Standard for providers of TPS eCall’ will be launched in the second semester of 2016. EENA is inviting all TPS eCall providers to apply for the certificate after its launch, to guarantee the provision of best possible services to citizens. EENA will contact TPS eCall providers for consultation purposes.