Council chiefs in Cumbria claim they have slashed the time it takes to fix potholes.
Cumbria County Council claims that its Better Highways initiative has cut the average turnaround time for road repairs from 217 days to 13 after a new method of working was rolled out last year.
Council leader Eddie Martin said: “We have reduced the amount of time it takes to fix a highway problem, from when it is reported to being fixed, from 217 days to 13.
“Of course, we will be working to improve this even more.”
Previously, when faults were reported, engineers from the council’s agent Capita inspected the road then asked its contractor Amey to repair it.
Better Highways aims to get it right first time with two-person find-and-fix teams responsible for a particular area.
Calls from the public go straight to the depot, cutting out Capita and the pre-inspection.
Andrew Moss, the council’s head of highways, told the Cumbria News and Star: “That way an accurate diagnosis takes place.
“It’s like when you call a plumber or a garage about your car, you will talk to the tradesman who does the job.”
He believes the new system is more flexible.
He added: “If a team going to a job sees something on the way that needs sorting, they stop and do it.
“They know their patch and there is ownership of the network.”