The parking technology company APT Skidata is expanding its senior management and creating a new Customer Care Department and a Professional Services Department which it says will “further improve the communication and effectiveness of all teams dealing with its UK-wide customer base”.
Combining APT Skidata’s Service Help Desk and Technical Support, the new Customer Care Department is headed by Helen Hunt, a former Sales Service Manager at Schneider Electric where she led a 16-strong team with over 3,000 accounts.
Leading the Professional Services Department is Tony Marvell, who has spent 14 years in the parking industry. The team will concentrate on developing bespoke client solutions, developing new products and offering training courses to clients across the entire range of APT Skidata’s technology and services.
Pete Brown, Managing Director of APT Skidata, says the new structure is being supplemented by a greater network of Field Service Engineers and Regional Service Managers, “the changes facilitate our mission to provide excellent customer service, from the very first contact a client has with us through to any servicing requirements post-installation.
“In focusing on the client journey, we hope to enhance our contract retention delivering unrivalled product and sector expertise in conjunction with the very best customer service,” he adds.
The news follows the restructure of the APT Controls Group, parent company of APT Skidata, to become SWARCO – Parking and eMobility UK.