Amazon introduces delivery to connected cars | Smart Highways Magazine: Industry News

Amazon introduces delivery to connected cars

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Amazon customers in the USA who have certain GM or Volvo cars can now have their packages delivered to their vehicles and left locked in the boot.

With Amazon Key In-Car, Prime members who drive a compatible 2015 or newer Chevrolet, Buick, GMC or Cadillac vehicle with an active OnStar account, and customers with a 2015 or newer Volvo vehicle with an active Volvo On Call account can have packages delivered inside their cars when parked in a publicly accessible area, typically at their home or workplace.

The company says in-car delivery is available at no extra cost for Prime members and is available in 37 cities and surrounding areas across the US with more cities and compatible vehicles rolling out over time.

“The in-car delivery option is another way Amazon helps ensure that my order is delivered safely and conveniently. Setup was super easy for my OnStar-equipped car—I granted Amazon Key permission to open my car’s trunk and the ability to relock my car when done, and that was it,” said Scott L. from Miami, one of the Amazon Prime members who received early access to the service. “I can’t wait to check my car’s trunk to see what’s delivered next!”

To get started, customers download the Amazon Key App and then link their Amazon account with their connected car service account. Once setup is complete and the delivery location has been registered, customers can shop on Amazon.com and select the “In-Car” delivery option at checkout.

On delivery day, the Amazon Key App lets customers check if they’ve parked within range of the delivery location, and provides notifications with the expected 4-hour delivery time window. The App also notifies customers when the delivery is on its way, and the package has been delivered. The service is secure and customers can track when their car was unlocked and relocked in the App’s activity feed, and rate their in-car delivery.

“Since launching Amazon Key last November, we’ve safely delivered everything from cameras to collectable coins inside the home. Customers have also told us they love features like keyless guest access and being able to monitor their front door from anywhere with the Amazon Key App,” said Peter Larsen, Vice President of Delivery Technology, Amazon. “In-car delivery gives customers that same peace of mind and allows them to take the Amazon experience with them. And, with no additional hardware or devices required, customers can start ordering in-car delivery today.”

“Unlocking Amazon Key In-Car delivery for more than 7 million Chevrolet, Buick, GMC and Cadillac owners is another great example of how we are leveraging the embedded connectivity in our vehicles to provide our customers with services that make their ownership experience more valuable,” added Alan Batey, president, General Motors North America.

Amazon says it uses multiple layers of verification to ensure the security of in-car deliveries. Each time a delivery driver requests access to a customer’s vehicle, Amazon verifies that an authorised driver is at the right location with the right package, through an encrypted authentication process. Once this process is successfully completed, the car is then unlocked. Customers receive a notification via the Amazon Key App after the delivery is completed and the vehicle is relocked. No special codes or keys are ever provided to delivery drivers. For added peace of mind, in-car delivery is backed by Amazon’s Happiness Guarantee.

“Simplification of experience for our consumers is central to Volvo’s digital vision. Receiving a package securely and reliably in your car, without you having to be there, is something we think many people will appreciate. Our partnership with Amazon now makes this possible for a majority of our customers in the US,” said Atif Rafiq, Chief Digital Officer at Volvo Cars. “This intersection between transportation and commerce could very well be the next wave of innovation, and we intend to be at the forefront.”

(Picture from Amazon promotional video)

 
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