AA reveals Smart Breakdown service | Smart Highways Magazine: Industry News

AA reveals Smart Breakdown service

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British motoring association The AA has revealed its plans for its new Smart Breakdown service which it says will offer innovative roadside assistance. 

The AA’s Smart Breakdown service will be fully integrated into the AA app, offering UK motorists a ‘simple, intuitive process to help them prevent, predict and report breakdowns.’

The AA says that building on extensive customer insights gained from Car Genie, its first generation connected car service, it has developed a new and unique product that will dramatically enhance the member experience.

Smart Breakdown works by using a small plug-in device fitted in the member’s car which transmits fault information to the AA and then notifies the member. This means the AA can alert the member when they need to take remedial action (for example turning their lights off), therefore preventing a breakdown.

When it is not possible to prevent or predict a breakdown, Smart Breakdown will automatically send information about a fault directly to the AA, explaining what is wrong and where the driver is, helping the AA address the problem by sending out a patrol with the right parts to get the driver back on the road faster than ever before.

Smart Breakdown is a premium tier of breakdown membership and will be available to new and existing members of the AA for an additional £5 per month or £49 per year. It will be rolled out before the end of the year.

 
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